Family Support
At Crosslee Community Primary School, we understand that family life can be rewarding, busy, and sometimes challenging. Our aim is to work in partnership with parents and carers to ensure every child feels safe, supported, and able to thrive. This page brings together key information, guidance, and services available to families in Manchester, including Early Help, wellbeing support, and local organisations who can offer advice.
Early Help in Manchester
Early Help is the support we offer to children and families as soon as challenges begin to emerge. It is designed to provide the right help at the right time, preventing difficulties from escalating.
At Crosslee, our Early Help approach is:
- Strengths‑based – building on what families do well
- Collaborative – working together with parents, pupils, and professionals
- Timely – offering support as soon as needs are identified
- Child‑centred – ensuring the voice of the child is heard
We follow Manchester’s Early Help Framework, which outlines the pathways, services, and support available across the city. Families can find more information on the Manchester Early Help webpages via the Manchester City Council website.
Early Help Hubs – Contact Numbers
Manchester has three locality hubs offering advice, guidance, and support:
- North Manchester Early Help Hub: 0161 234 1973
- Central Manchester Early Help Hub: 0161 234 1975
- South Manchester Early Help Hub: 0161 234 5000
If you would like support, please speak to a member of our safeguarding or pastoral team - we are always happy to help.
Support for Families at Crosslee
We can help families with a wide range of needs, including:
- Behaviour, routines, and boundaries
- Attendance and punctuality
- Emotional wellbeing and mental health
- Housing or financial worries
- Parenting support
- SEND support and signposting
- Online safety
- Accessing community services
Our team can offer:
- Advice and guidance
- Support meetings in school
- Help completing Early Help Assessments
- Liaison with external agencies
- Signposting to local and national services
If you would like to talk to someone, please contact the school office and ask for a member of the Safeguarding or Pastoral Team.
Key Contacts for Families
Manchester Early Help Hubs
- North: 0161 234 1973
- Central: 0161 234 1975
- South: 0161 234 5000
Manchester Family Information Service
Provides advice on childcare, SEND support, activities, and local services.
Search “Manchester Family Information Service” on the Manchester City Council website.
Manchester LADO (for concerns about professionals)
- Email: quality.assurance@manchester.gov.uk
- Phone: 0161 234 1214
If you are worried about a child
- Contact school and ask for the Designated Safeguarding Lead
- Manchester Children’s Services: 0161 234 5001
- Police (immediate danger): 999
Emotional Wellbeing & Mental Health Support
Families may find the following services helpful:
- CAMHS Manchester – support for children’s mental health
- 42nd Street – emotional wellbeing support for young people
- Place2Be / Kooth – online mental health support
- Manchester Mind – support for adults and families
We can help you access these services — please speak to us if you need support.
Cost of Living & Practical Support
Manchester offers a range of support for families experiencing financial pressures, including:
- Help with food, fuel, and essentials
- Advice on benefits and housing
- Local foodbanks and community hubs
Search “Manchester Cost of Living Support” on the Manchester City Council website for up‑to‑date information.
Parenting Courses & Workshops
Manchester provides free or low‑cost parenting courses covering:
- Positive behaviour strategies
- Routines and boundaries
- SEND support
- Online safety
- Emotional wellbeing
We can help you access these courses or signpost you to online options.
We Are Here to Help
If you are worried about anything at home or school — big or small — please get in touch.
We are here to listen, support, and work alongside you to ensure your child is happy, safe, and thriving.
Contact the school office to speak to a member of our Safeguarding or Pastoral Team
- Phone: 0161 795 8493
- Email: admin@crosslee.manchester.sch.uk
- Ask for: Mr Pugh (DSL) or a member of the safeguarding team